Delivery Information

Effective Date: September 14, 2026

Thank you for visiting our website. We are committed to providing reliable and efficient product shipping services to our customers. This shipping policy applies to customers who inquire about, purchase, or conduct related business regarding products through this website.

Specific shipping methods, costs, estimated delivery times, and other logistics arrangements will be determined based on product type, order quantity, the destination country or region, and customer requirements.

1. Shipping Origin

Our products are primarily shipped from Hong Kong, China.

Depending on order details, inventory levels, purchase quantities, and logistics arrangements, some orders may be dispatched from other designated warehouses or partner logistics facilities. Should the actual shipping origin change, we will confirm this with the customer based on the specific order details.

2. Shipping Methods

We may select various shipping methods based on the product type, quantity, destination, and customer requirements, including but not limited to:

• International express courier

• Air freight

• Sea freight

• Land transport

• Postal services and other international logistics solutions

We will select the appropriate logistics solution for each country or region based on specific circumstances.

Corporate or bulk-purchase customers with specific logistics providers, shipping methods, or freight requirements may submit these requests during the inquiry stage.

3. Shipping Costs

Shipping costs may be calculated based on the following factors:

• Destination country or region.

• Delivery address.

• Product quantity and weight.

• Package dimensions and chargeable weight.

• Shipping method.

• Logistics service provider.

• Order and customization requirements.

• Other shipping-related fees.

Specific shipping costs will be confirmed with the customer during the quotation or order confirmation process.

Unless otherwise agreed upon by both parties, product prices do not include shipping costs.

4. Estimated Shipping Time

Shipping times vary depending on the destination, shipping method, customs clearance, the logistics provider, and local delivery conditions.

Generally, the shipping process may include:

Order Confirmation → Product Preparation → Shipment from Hong Kong → International Transit → Customs Clearance → Local Delivery → Delivery to Customer

As international shipping involves multiple stages, we cannot guarantee delivery by a specific date for all orders. Shipping delays may occur due to the following circumstances:

• Customs inspections

• Customs clearance delays

• Flight or vessel schedule adjustments

• Adverse weather conditions

• Public holidays

• Peak logistics periods

• Delivery issues in the destination country or region

• Operational adjustments by logistics service providers

• Force majeure events

In the event of significant shipping delays, we will assist the customer in making inquiries with the logistics service provider to the extent reasonably possible.

5. Order Processing Time

Upon receipt of an order or confirmation of procurement requirements, we will arrange for order preparation based on product inventory and order specifics.

Standard in-stock products can usually be shipped once the order is confirmed and payment is completed.

Preparation times may be extended for customized products, OEM/ODM products, bulk orders, or products requiring special packaging.

Specific preparation and shipping times are subject to the details confirmed by both parties.

6. Logistics Tracking

If the selected logistics service offers tracking capabilities, we will provide the relevant tracking information to the customer after shipment.

Customers can check the shipment status via the tracking channels provided by the logistics service provider.

Some shipping methods may not provide full real-time tracking information; availability depends on the specific logistics service selected.

7. Customs and Import Clearance

International orders may be subject to customs inspection in the destination country or region.

Customers are responsible for understanding and complying with the regulations of the destination country or region regarding imports, products, taxes, and related legal requirements.

Depending on the shipping method and the agreement between the parties, the customer may be liable for:

• Import duties

• Value-Added Tax (VAT)

• Sales tax

• Customs clearance fees

• Destination handling charges

• Other fees charged by local government authorities or logistics agencies

Unless explicitly stated otherwise in the order or quotation, taxes and related fees incurred in the destination country or region are generally not included in the product price or base shipping costs.

8. Delivery Information

When submitting an order or inquiry, customers must provide accurate and complete delivery information, including:

• Recipient's name

• Company name (if applicable)

• Detailed delivery address

• City and state/province

• Postal code

• Country or region

• Contact phone number

• Email address

The customer may be held liable for any shipping delays, returned shipments, or additional costs resulting from incorrect or incomplete delivery information provided by the customer.

9. Address Changes

If an order has already been shipped and the customer needs to modify the delivery address, please contact us as soon as possible.

The success of an address change depends on the logistics provider and the package's current transit status.

Any additional shipping, return, or re-delivery costs resulting from an address change may be borne by the customer.

10. Package Damage

Upon receipt, customers are advised to promptly inspect the condition of the outer packaging and the product itself.

If the package shows signs of obvious damage, severe deformation, tampering, or other irregularities, please take the following steps immediately:

• Photograph the exterior of the package.

• Photograph the condition of the product and packaging.

• Retain all relevant packaging materials.

• Contact us with your order and tracking details.

We will assist in investigating the matter with the logistics provider based on the specific circumstances.

11. Lost Packages

If tracking information shows no updates for an extended period, or if the logistics provider confirms the package is lost, customers may contact us to make an inquiry.

We will assist in resolving the issue based on the logistics company's investigation results and relevant shipping terms.

Specific compensation or replacement arrangements will be determined based on order details, the shipping method, the logistics provider's liability, and any agreements between the parties.

12. Undeliverable Packages

If a package cannot be delivered due to any of the following reasons:

• Incorrect delivery address

• Incorrect contact information

• No one available to sign for the package

• Customer refusal to accept delivery

• Failure to complete customs clearance in a timely manner

• Failure to pay destination-related taxes or fees

• Failure to provide necessary documentation as required by local regulations

Any resulting return, storage, re-delivery, or other additional costs may be borne by the customer.

13. International Shipping Restrictions

Different countries and regions have varying regulations regarding product imports.

Certain products may be subject to restrictions concerning transport, importation, customs, or air freight regulations.

We select appropriate shipping solutions based on the specific order. If the customer's country or region has special import requirements, please inform us in advance when placing an order or submitting an inquiry.

We will assist customers within reasonable limits regarding shipping issues caused by the laws, customs policies, or import restrictions of the destination country or region; however, the final decision on import eligibility rests with the relevant authorities at the destination.

14. Bulk Purchases and Corporate Orders

For bulk purchases, wholesale orders, OEM/ODM projects, and corporate clients, we can provide tailored logistics solutions based on order volume and destination. Large-volume orders may be shipped via air, sea, or other suitable freight methods.

Specific shipping methods, packaging requirements, delivery times, shipping costs, and trade terms will be executed in accordance with the commercial agreement confirmed by both parties.

15. Force Majeure

We shall not be held liable—beyond the scope prescribed by applicable law—for shipping delays caused by the following uncontrollable factors:

• Natural disasters

• Adverse weather conditions

• War

• Government actions

• Changes in customs policies

• Disruptions to international transport

• Port or airport closures

• Large-scale public events

• Strikes

• Network or logistics system failures

• Other circumstances beyond reasonable control

In the event of such occurrences, we will, to a reasonable extent, assist customers in tracking the logistics status and provide necessary solutions.

16. Shipping Policy Updates

We may update this shipping policy in response to changes involving logistics partners, shipping methods, business arrangements, or laws and regulations.

Updated policies will be published on this page and become effective as of the date of publication.

We recommend that customers review the latest version of the shipping policy before submitting orders or purchase inquiries.

17. Contact Us

If you have any questions regarding shipping methods, shipping costs, estimated delivery times, or logistics status, please contact us via the following:

Company Name:CENTOW TRADE LIMITED

Contact Email: trynex@nkoet.com

Company Address:B27 SHING LEE COMM BLDG 8 WING KUT ST CENTRAL HONG KONG

We will provide a shipping solution tailored to your products, purchase quantity, and the destination country or region.