Privacy Policy
Effective Date: September 14, 2026
Welcome to Nkoet.com (hereinafter referred to as "this Website" or "Nkoet"). We are a company specializing in hair care products and related items, providing customers with product consultation, inquiries, procurement, and related business services.
We attach great importance to the security of your personal information and privacy. This Privacy Policy explains how we collect, use, store, protect, and process your personal information when you visit, browse, or use this Website, or when you contact us via inquiry forms, email, or other methods.
Please read this Privacy Policy carefully before using this Website. If you do not agree with the contents of this policy, please discontinue use of this Website and its related services.
I. Information We May Collect
Depending on how you interact with us, we may collect the following types of information:
1. Contact Information
When you submit a product inquiry, consult about products, or contact us, we may collect:
• Name
• Company name
• Job title
• Email address
• Phone number
• Country or region
• Company address
• Other contact details you voluntarily provide
2. Inquiry and Business Information
To understand your procurement needs and provide suitable products and services, we may collect the following information submitted by you:
• Hair care products of interest
• Product model or name
• Product specifications and functional requirements
• Estimated purchase quantity
• Procurement budget or pricing requirements
• Packaging and customization requirements
• OEM/ODM requirements
• Product color, size, and other customization details
• Estimated purchase timeline
• Shipping or delivery requirements
• Other information voluntarily provided in your inquiry
3. Website Usage Information
When you visit this Website, we may automatically collect certain technical and usage information, such as:
• IP address
• Browser type and version
• Operating system
• Device type
• Screen resolution
• Access time
• Pages visited
• Time spent on pages
• Referring page
• Website activity logs
• Language and region settings
This information is primarily used for website operation, troubleshooting, traffic analysis, and user experience optimization.
4. Cookies and Similar Technologies
We may use cookies, pixel tags, log files, and other similar technologies to:
• Ensure the website functions correctly
• Save your website usage preferences
• Remember certain form entries or browsing settings
• Analyze website traffic and usage patterns
• Understand how users interact with the website
• Improve website content and functionality
• Measure the effectiveness of marketing activities
You can manage, restrict, or delete cookies through your browser settings. Please note that if certain cookies are disabled, some website features may not function properly.
II. How We Use Your Personal Information
We may use the information you provide for the following purposes:
1. Processing Product Inquiries
When you submit an inquiry form, we use the name, contact details, and product requirements you provide to:
• Respond to your inquiries
• Provide product information
• Provide product quotations
• Confirm product specifications
• Discuss purchase quantities
• Discuss customization requirements
• Provide samples or information on related services
• Follow up on subsequent purchasing matters
2. Providing Customer Service
We may use your contact details to answer your questions, handle service requests, resolve issues related to website usage, and conduct business communications.
3. Improving Products and the Website
We may analyze customer product requirements, website traffic data, and inquiry information to understand market demand, optimize product displays, improve website functionality, and enhance service quality.
4. Business Communication
After you voluntarily submit an inquiry or contact details, we may communicate with you regarding business matters via email, telephone, or other contact methods you have provided.
5. Website Security
We may use relevant information to identify and prevent spam, malicious access, fraudulent activity, unauthorized operations, and other activities that could compromise website security.
6. Legal and Compliance Requirements
Where required or permitted by applicable laws and regulations in Hong Kong, we may process relevant information to fulfill legal obligations, respond to lawful government or judicial requests, and protect the legitimate rights and interests of ourselves, our customers, or others.
III. Processing of Inquiry Information
This website primarily provides product displays for hair care products and business inquiry services.
When you submit information via "Contact Us," "Get a Quote," "Product Inquiry," or similar forms, we use that information to process your business requirements. To accurately respond to your inquiry, we may need to confirm the following details with you:
• Product type
• Product quantity
• Product specifications
• Customization requirements
• Packaging requirements
• Delivery requirements
• Other procurement-related information
Please do not submit sensitive personal information unrelated to your procurement needs via the inquiry form.
IV. Sharing of Personal Information
We do not sell, rent, or otherwise trade your personal information to third parties.
Where necessary to provide our website and business services, we may share limited information with the following types of third parties:
1. Service Providers
For example:
• Website hosting providers
• Website technical service providers
• Email service providers
• Customer Relationship Management (CRM) systems
• Data analytics service providers
• Website security service providers
• IT technical support providers
These third parties process information only to the extent necessary to provide the relevant services.
2. Business Partners
If the processing of your inquiry requires the involvement of relevant partners, we may provide relevant business information to the extent necessary.
3. Legal Requirements
We may disclose relevant information as required by laws, regulations, court orders, government agencies, or other legal processes.
4. Corporate Transactions
In the event of a merger, acquisition, asset transfer, reorganization, or similar business transaction, your information may be transferred as part of the business assets.
V. International Data Transfer
As we may conduct business with service providers and partners located in different countries or regions, your personal information may be transferred to, stored in, or processed in locations outside your country or region.
For personal information involving cross-border transfers, we will implement reasonable protective measures in accordance with applicable laws.
VI. Security of Personal Information
We implement reasonable technical, administrative, and organizational measures to protect your personal information, including but not limited to:
• Restricting access rights to personal information
• Using reasonable security technologies
• Performing security maintenance on website systems
• Preventing unauthorized access
• Preventing illegal modification, disclosure, or loss of information
• Managing information protection practices among relevant personnel
Although we take reasonable measures to protect personal information, no internet transmission or electronic storage system can guarantee absolute security. Therefore, we cannot guarantee that information will be free from unauthorized access or other security risks under all circumstances.
VII. Retention Period for Personal Information
We will retain your personal information only for the reasonable period necessary to fulfill the purposes for which it was collected.
The retention period may be determined based on the following factors:
• Duration of inquiries and business relationships
• Customer service requirements
• Requirements related to contracts or transactions
• Retention periods mandated by laws and regulations
• Needs related to resolving disputes and protecting legitimate rights and interests
When personal information is no longer necessary for the intended purpose, we will take reasonable measures to delete, anonymize, or securely dispose of the information in accordance with applicable laws.
VIII. Marketing Information
If you have affirmatively consented to receive marketing information from us, we may send you:
• Information on new products
• Hair care product recommendations
• Product updates
• Promotional activities
• Industry and product news
• Corporate and service information
You may choose to stop receiving non-essential marketing information at any time.
If you do not wish to continue receiving marketing emails, you may follow the unsubscribe instructions contained in the emails or submit an unsubscribe request to us at trynex@nkoet.com.
Even if you choose to stop receiving marketing information, we may still send you necessary notifications directly related to existing inquiries, orders, or business relationships.
IX. Third-Party Websites and Services
This website may contain links to third-party websites, social media platforms, or other external services.
Clicking these links may direct you to websites or platforms operated by third parties. These third parties may collect and process your information in accordance with their own privacy policies.
We have no control over the privacy policies, data processing practices, or security measures of third-party websites; therefore, we recommend that you carefully read their privacy policies before providing personal information to them.
X. Third-Party Analytics and Advertising Technologies
To understand website usage and improve user experience, we may use third-party analytics tools or similar technologies.
These services may collect:
• Website access data
• Device information
• Browsing behavior
• Page visit details
• Traffic sources
• Other non-personally identifiable information
This data is primarily used for website statistics, performance analysis, user experience optimization, and marketing effectiveness evaluation.
Where applicable, you may manage certain tracking technologies through your browser settings or tools provided by the relevant third parties.
XI. Children's Privacy
This website is primarily intended for adults and corporate purchasing clients.
We do not knowingly collect personal information from children. If you believe that a minor has submitted personal information to us without appropriate consent, please contact us at trynex@nkoet.com, and we will take reasonable measures to handle the information in accordance with applicable laws.
XII. Your Rights Regarding Personal Information
Depending on the laws applicable in your country or region, you may have some or all of the following rights:
• To know whether we are processing your personal information.
• To access the personal information we hold about you.
• To request the correction of inaccurate or incomplete information.
• To request the deletion of personal information, subject to legal conditions.
• To request the restriction of the processing of certain personal information.
• To object to the processing of personal information in specific circumstances.
• To withdraw previously given consent.
• To obtain a copy of your data or request data portability, as permitted by applicable law.
• To lodge a complaint or seek legal remedy regarding the processing of personal information.
Privacy rights may vary by country or region. We will handle your requests in accordance with applicable laws.
XIII. How to Submit a Privacy Request
If you wish to access, correct, or delete your personal information, or if you wish to stop receiving marketing communications, please contact us at trynex@nkoet.com.
To protect the security of your personal information, we may need to reasonably verify your identity when processing certain requests.
We will generally process your requests within the timeframes stipulated by applicable law.
XIV. Accuracy of Information Submitted
Please ensure that the information you provide to us is true, accurate, and complete, and update it promptly if any changes occur.
If you are submitting an inquiry on behalf of a company or other organization, please ensure that you have the necessary authority to provide the information and to conduct business inquiries on behalf of that organization.
XV. Data Retention and Deletion Requests
If you no longer wish for us to use your personal information for non-essential business communications, you may contact us to make a request to that effect.
To the extent permitted by law, we will delete, anonymize, or cease using the relevant personal information in accordance with your request.
However, if laws and regulations require us to retain certain information, or if retention is necessary for contract fulfillment, dispute resolution, compliance with legal obligations, or the protection of legitimate interests, we may continue to retain the relevant information for the prescribed period.
XVI. Updates to This Privacy Policy
We may modify this Privacy Policy in response to changes in website functionality, business developments, data processing methods, or applicable laws and regulations.
The updated version will be posted on this page and will take effect on the new effective date.
If we make material changes to this Privacy Policy, we may notify you via a website announcement or other appropriate means.
We recommend that you review this page periodically to stay informed about our latest privacy policies.
XVII. Contact Us
If you have any questions regarding this Privacy Policy, the collection and use of your personal information, or your privacy rights, you may contact us via the following methods:
Company Name:CENTOW TRADE LIMITED
Contact Email: trynex@nkoet.com
Company Address:B27 SHING LEE COMM BLDG 8 WING KUT ST CENTRAL HONG KONG
We will make reasonable efforts to address your privacy-related inquiries and requests in a timely manner.
XVIII. Consent to This Privacy Policy
By continuing to access and use this website, or by voluntarily submitting product inquiries and related personal information on the site, you acknowledge that you have read and understood this Privacy Policy.
For data processing activities that require explicit consent under applicable laws, we will obtain your consent separately as required by law.