Last Updated: February 20, 2026

This Privacy Policy describes how Nkoet.com (hereinafter referred to as "we," "us," "our," or "Nkoet") collects, uses, and discloses your personal information when you visit or use our website, make purchases, or communicate with us (collectively, the "Services").
In this policy, "you" refers to any individual using our Services, including website visitors, customers, and other users who interact with us and whose information may be collected.
Please read this Privacy Policy carefully before using our Services. By accessing or using this website, you acknowledge that you have understood and agree to our processing of your information in the manner described in this policy. If you do not agree with any part of this policy, please discontinue your use of our Services.

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the website, update the "Last Updated" date, and take any other steps required by applicable law.

To provide the Services, we have collected personal information from you through various channels over the past 12 months. The information we collect and use will vary depending on how you interact with us.
In addition to the specific purposes listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others.

The types of personal information we collect about you depend on how you interact with our website and how you use our Services. When we use the term "personal information," we are referring to any information that identifies, relates to, describes, or can be associated with you.

Information that you directly submit to us through our Services may include:

Contact details, including your name, address, phone number, and email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including your username, password, security questions, and other information used for account security purposes. Customer support information, including information you choose to provide when communicating with us—for example, information provided when sending messages through the Services.
Certain features of the Services may require you to provide your personal information directly to us. You may choose not to provide this information; however, doing so may prevent you from using or accessing these features.

We may also automatically collect certain information related to your interactions with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information regarding how you visit and use our website and account—such as device information, browser information, network connection information, IP addresses, and other information related to your interactions with the Services.

In certain circumstances, we may also obtain information about you from third parties. These third parties typically include partners who provide support services to us—such as payment processors or technical service providers. For example:

• When you complete a payment, our payment service providers collect the necessary payment information (such as bank card details, billing addresses, etc.) to process transactions, fulfill orders, and ensure that we can provide you with the corresponding products or services.
• When you visit our website, open or click on our emails, or interact with our content or advertisements, we—or third parties with whom we partner—may automatically collect certain information using common technological means (such as cookies, pixel tags, or similar tools) to help us understand usage patterns and optimize your experience.

All information we obtain from third parties is used and protected in accordance with this Privacy Policy.

We use your personal information, to a reasonable extent, to provide you with the Services and to continuously optimize your user experience. Our primary uses include the following:

Providing Products and Services
We use your information to process orders, complete payments, arrange shipments, and send you notifications related to your orders, account, or after-sales support. Additionally, this information is used to create and manage your account, as well as to support related services—such as returns and exchanges—to ensure a smooth overall shopping experience.

Marketing and Promotion
With your consent, or where permitted by law, we may send you information related to our products, events, or special offers via email or other channels. Furthermore, based on your usage patterns, we may appropriately optimize the content displayed to you to ensure it aligns more closely with your interests.

Security Safeguards and Risk Prevention
We use relevant information to identify and prevent potential fraud, abuse, or other anomalous behaviors, thereby safeguarding the security of both the platform and our users. If you have registered an account, please take appropriate measures to protect your login credentials and avoid sharing them with others. Should you detect any unusual activity, we recommend that you contact us immediately.

Communication and Service Optimization
We use your information to communicate with you, respond to your inquiries or requests, and continuously enhance your service experience. This enables us to provide you with more efficient support and consistently improve the overall quality of our services.

Like many websites, we utilize cookies on our site. We use cookies to support and improve our website and services—including remembering your actions and preferences—and to conduct analytics to better understand how users interact with our services (this aligns with our legitimate interests in managing, improving, and optimizing our services). We may also permit third parties and service providers to use cookies on our website to better customize the services, products, and advertisements displayed on our site and on other websites.
Most web browsers are configured to accept cookies automatically by default; however, you can choose to delete or decline cookies by adjusting your browser settings. Please note that deleting or blocking cookies may negatively impact your user experience and could result in certain services—including specific features and standard functionalities—failing to operate correctly or becoming inaccessible. Furthermore, blocking cookies may not completely prevent us from sharing information with third parties (such as our advertising partners).
Our website also supports Global Privacy Control (GPC) signals, which allow you to opt out of certain uses or disclosures of your information. If you notify us of your preferences via GPC, we will treat that signal as a valid request to opt out of information sharing or targeted advertising for the associated browser or device. To learn more about Global Privacy Control, you may visit https://globalprivacycontrol.org/. With the exception of Global Privacy Control, we do not recognize or respond to other "Do Not Track" signals that your web browser or device may transmit.

Under specific circumstances, we may disclose your personal information to third parties for purposes such as fulfilling contractual obligations, serving legitimate business interests, or for other reasons as stipulated in this Privacy Policy. These circumstances may include:
Sharing with vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
Sharing your information with business and marketing partners to facilitate the provision of services to you and the delivery of advertisements. Our business and marketing partners will use your information in accordance with their respective privacy statements.
We will obtain your consent when you instruct, request, or otherwise agree to our disclosure of certain information to third parties—for instance, to ship products to you, or through your use of social media widgets or login integrations.
To facilitate the successful operation of our legitimate business, we may engage in transactions with our affiliates or other companies within our corporate group.
We may also disclose information in the context of business transactions (such as mergers or bankruptcies); to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce any applicable Terms of Service; and to protect or defend the Service, our rights, and the rights of our users or others.

Over the past 12 months, we may have disclosed the following types of information for the purposes outlined above:

• Basic Information: Such as name, contact details, account information, and order details.
• Transaction Information: Such as purchase history and customer service-related information.
• Usage Data: Such as browsing behavior, device information, etc.
• Location Information: Such as approximate location inferred from IP addresses.

This information may be shared with:

• Service Providers (e.g., for payment processing, logistics, technical support, etc.)
• Business and Marketing Partners
• Our Affiliates

We will not use or disclose your sensitive personal information without your explicit consent, nor will we use it to infer your personal characteristics.
Over the past 12 months—and in accordance with the definitions of "selling" or "sharing" under applicable laws—we may have provided the following information to partners for advertising and marketing purposes:

• Basic Information (e.g., name, email address, phone number)
• Transaction Information (e.g., purchase history)
• Usage Data (e.g., browsing behavior)

This information is shared solely with business and marketing partners for the purposes of ad placement and optimizing the user experience.

This Service may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of this Service, such content will become public and accessible to anyone.
We cannot control who accesses the information you choose to make public, nor can we guarantee that parties accessing such information will respect your privacy or ensure its security. We are not responsible for the privacy or security of any information you choose to make public, nor for the accuracy, use, or misuse of any information you disclose to—or receive from—third parties.

Our website may provide links to websites or other online platforms operated by third parties. If you click on a link to access a website that is not affiliated with or controlled by us, you should carefully review its privacy and security policies, as well as its other terms and conditions. We do not guarantee, nor are we responsible for, the privacy or security practices of such websites—including the accuracy, completeness, or reliability of the information contained therein. Information you provide in public or semi-public areas—including information you share on third-party social networking platforms—may also be viewed by other users of this Service and/or users of those third-party platforms, and is not subject to restrictions by us or the third parties regarding the use of such information. Unless expressly stated otherwise within this Service, our provision of such links does not, in itself, constitute an endorsement of the content on those platforms or of their owners or operators.

This Service is not directed at children, and we do not knowingly or intentionally collect personal information from minors.
If you are the parent or guardian of a minor and believe that the minor has provided personal information to us, you may contact us; upon verification, we will delete the relevant data as soon as possible.
As of the effective date of this Privacy Policy, we are not aware of any personal information belonging to users under the age of 16 being "sold" or "shared" (as such terms are defined under applicable law).

Please note that no security measure is flawless, and we cannot guarantee "absolute security." Furthermore, any information you send to us may be subject to security risks during transmission. We recommend that you refrain from using insecure channels to send us sensitive or confidential information.
The duration for which we retain your personal information depends on various factors—such as whether we require the information to maintain your account, provide services, fulfill legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Under Hong Kong law, you may be entitled to some or all of the rights related to your personal information. Please note that the scope of these rights may vary depending on the specific circumstances, and we may impose reasonable limitations on certain requests to the extent permitted by law. The rights you may be entitled to include:
Right of Access / Right to Know: You have the right to know whether we hold your personal information, to obtain copies thereof, and to understand how such information is used and shared.
Right to Deletion: Subject to certain conditions, you may request that we delete your personal information.
Right to Correction: If your information is inaccurate or incomplete, you have the right to request that we correct it.
Right to Data Portability: Where applicable, you may request a copy of your personal information and request that we transmit it to a designated third party.
Right to Restrict or Object to Processing: Under specific circumstances, you may request that we cease or restrict the processing of your personal information.
Right to Withdraw Consent: If we process your information based on your consent, you may withdraw that consent at any time; however, this will not affect the lawfulness of any processing carried out prior to such withdrawal.
Right to Lodge a Complaint: If you have any objections regarding our processing methods or the outcome of our processing, you may lodge a complaint, which we will handle in accordance with relevant regulations.
Managing Communication Preferences: Regarding marketing communications, you may opt out of receiving them at any time by clicking the "Unsubscribe" link provided in our emails. Please note that even if you unsubscribe, we may still send you necessary notifications related to your orders or account.

You may exercise these rights by following the instructions provided on our website or by contacting us via email.
To safeguard the security of your information, we may require you to provide necessary details (such as your email address or account information) to verify your identity before processing your request.
Where permitted by applicable law, you may also authorize an agent to submit requests on your behalf. We may request proof of authorization from your agent and, where necessary, verify your identity directly with you.
We will not treat you unfairly for exercising the rights described above. We will respond to your requests within a reasonable timeframe, in accordance with applicable legal requirements.

Please note that we may transfer, store, and process your personal information in locations outside of Hong Kong. Your personal information may also be processed by employees, third-party service providers, and partners located in these countries.
If we transfer your personal information outside of Hong Kong, we will rely on recognized transfer mechanisms—such as Hong Kong’s Standard Contractual Clauses or any equivalent contractual instruments issued by relevant competent authorities in Hong Kong (as applicable)—unless the data is transferred to a country that has been deemed to provide an adequate level of protection.

If you have any questions regarding our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by sending an email to trynex@nkoet.com.