FAQs

1. What products do you primarily offer?

We primarily offer hair care products such as shampoos, conditioners, hair masks, hair oils, and scalp serums, and we support wholesale purchasing, OEM/ODM services, and customized solutions.

2. Do you support bulk purchasing?

Yes. We cater to wholesalers, retailers, brands, and other corporate clients, providing quotes based on order volume.

3. Do you offer OEM/ODM services?

Yes. We provide customization services for products, packaging, and specifications based on client needs; specific plans and minimum order quantities (MOQs) are determined by the product.

4. How can I get a product quote?

You can submit an inquiry via our website, providing the product name, quantity, specifications, and any other requirements. Our team will then provide a quote based on your needs.

5. What is the minimum order quantity (MOQ)?

MOQs vary by product. Please confirm the MOQ for bulk purchases or custom products with us after submitting your inquiry.

6. Can I get product information or samples first?

Samples or product documentation are available for some items. Availability and costs depend on the product type and order requirements.

7. Where are products shipped from?

Products are primarily shipped from Hong Kong. Specific shipping locations, transport methods, and logistics arrangements may vary depending on the product and order details.

8. What shipping methods do you support?

We can arrange international courier, air freight, or sea freight based on order volume, destination, and client needs; specific arrangements depend on the actual order.

9. How long does it take to ship an order?

In-stock items are usually shipped after the order and relevant details are confirmed. Delivery times for bulk or custom orders are determined based on the product, quantity, and production schedule.

10. Can I track my shipment?

Yes. Once the order has shipped, we will provide tracking details based on the specific shipping method used.

11. Does international shipping require customs clearance?

International orders may be subject to import customs clearance, duties, and other related fees. Requirements depend on the destination country or region, and such costs are typically borne by the recipient in accordance with local regulations.

12. What should I do if the products arrive damaged?

If the product is damaged during transit, please contact us as soon as possible and provide your order details, along with photos of the product and its outer packaging. We will assist in resolving the issue based on the specific circumstances.

13. What should I do if there is a quality issue with the product?

If a product has quality issues, please contact us promptly and provide relevant information and photos. We will verify the issue and, depending on the situation, offer a replacement, an exchange, or another appropriate solution.

14. Can I return or exchange products?

Products that meet the eligibility criteria may be returned or exchanged. Please note that due to hygiene requirements associated with hair care and personal care products, restrictions may apply to items that have been unsealed or used. Please refer to our "Return and Exchange Policy" for details.

15. Can customized products be returned or exchanged?

OEM/ODM and other customized products generally cannot be returned or exchanged due to personal preference. However, if there are quality issues or the product does not match the agreed-upon order specifications, we will handle the matter based on the specific circumstances.

16. How can I modify or cancel an order?

Please contact us as soon as possible if you need to modify or cancel an order. Once an order has entered the production, packaging, or shipping stage, it may no longer be possible to modify or cancel it.

17. What payment methods are accepted?

Payment methods are determined based on the order type and the specific terms of our partnership. Common methods include:

• Bank Wire Transfer (T/T)

• Letter of Credit (L/C, where applicable)

• PayPal (for select sample orders)

• Other payment methods mutually agreed upon

Specific payment terms will be outlined upon order confirmation.

18. Is long-term cooperation possible?

Yes. We welcome wholesalers, brand owners, retailers, and corporate clients to establish long-term partnerships, and we can provide product and supply solutions tailored to long-term purchasing needs.

19. How do I submit a purchasing request?

You can submit details—such as product name, quantity, specifications, customization requirements, and delivery location—via the inquiry form on our website. We will then follow up with you based on your requirements.

20. How can I contact you?

You can contact us by sending an email to trynex@nkoet.com. We will respond as soon as possible after receiving your inquiry.