FAQs
Is there a delivery fee?
Nkoet offers free shipping on all orders (please refer to the checkout page for specific coverage details). Additional fees may apply for remote areas or special addresses; we will notify you via email in advance—either before your order is placed or prior to shipment—should such charges arise.
How long does it take for an order to ship?
Orders are typically processed and shipped within 1–3 business days (excluding weekends and public holidays). During peak promotional periods or times of fluctuating inventory, processing times may be slightly extended; we will provide estimated shipping dates on the order status page and via email.
How long will it take to receive my items?
Once shipped, delivery is estimated to take 7–14 days. The actual delivery time is subject to various factors, including the logistics carrier, destination, and customs clearance procedures. In the event of force majeure or logistical delays, we will promptly update you on the status using the contact information you provided.
How do I modify or cancel an order?
If you need to modify or cancel an order, please contact us as soon as possible after placing it by emailing trynex@nkoet.com. In your email, please include your order number and the reason for the modification or cancellation. Once an order has been shipped, it cannot be cancelled directly online; you will need to follow our standard return procedure instead.
Can I return items after receiving them?
If you wish to return an item, please submit a return request within 30 days of receiving your order. Returned items must be in their original, unused condition and include all original packaging and accessories. Certain items—such as intimate apparel, disposable products, or customized goods—may not be eligible for return (specific restrictions will be noted on the individual product detail pages).
How do I request a return or exchange?
Please follow these steps:
Send your return or exchange request to trynex@nkoet.com.
In your email, please provide the following information: Order Number, Recipient Name, Contact Phone Number, Reason for Return/Exchange, Product Name and Quantity, and Clear Photos (if the item is damaged or incorrect).
We will respond to your email within 72 hours and provide the return shipping address along with further instructions.
You are required to ship the item back in accordance with the provided instructions (return shipping costs for non-quality-related issues are typically borne by the customer, unless otherwise specified on a specific policy page).
Once we have received and inspected the returned item to ensure it meets our return criteria, we will process your refund or exchange within 10 days.
What should I do if an item is damaged or missing parts?
If you receive an item that is damaged, functionally defective, or missing accessories, please report the issue via email (including photographic or video evidence) within 48 hours of receipt. Once we have verified the claim, we will offer a resolution—such as sending replacement parts, exchanging the item, or issuing a refund—and will cover all associated shipping costs.
What payment methods do you accept?
We accept major credit cards, such as Visa and Mastercard, to ensure a secure and convenient checkout experience.
What should I do if the actual product color differs from the images on the website?
Due to variations in shooting angles, lighting conditions, and display settings, the actual color of the product may differ slightly from the images shown. Minor color discrepancies that fall within an acceptable range are not considered quality defects; however, if the color discrepancy is significant and affects the usability of the product, please contact us within 48 hours of receipt to explain the situation and provide supporting photos.
What should I do if I received the wrong item?
If the item you received does not match your order, please take photos of the item and contact us via email within 30 days of receipt. We will exchange the item for the correct one free of charge and cover all round-trip shipping costs; alternatively, you may choose to receive a refund if you prefer.
Nkoet offers free shipping on all orders (please refer to the checkout page for specific coverage details). Additional fees may apply for remote areas or special addresses; we will notify you via email in advance—either before your order is placed or prior to shipment—should such charges arise.
How long does it take for an order to ship?
Orders are typically processed and shipped within 1–3 business days (excluding weekends and public holidays). During peak promotional periods or times of fluctuating inventory, processing times may be slightly extended; we will provide estimated shipping dates on the order status page and via email.
How long will it take to receive my items?
Once shipped, delivery is estimated to take 7–14 days. The actual delivery time is subject to various factors, including the logistics carrier, destination, and customs clearance procedures. In the event of force majeure or logistical delays, we will promptly update you on the status using the contact information you provided.
How do I modify or cancel an order?
If you need to modify or cancel an order, please contact us as soon as possible after placing it by emailing trynex@nkoet.com. In your email, please include your order number and the reason for the modification or cancellation. Once an order has been shipped, it cannot be cancelled directly online; you will need to follow our standard return procedure instead.
Can I return items after receiving them?
If you wish to return an item, please submit a return request within 30 days of receiving your order. Returned items must be in their original, unused condition and include all original packaging and accessories. Certain items—such as intimate apparel, disposable products, or customized goods—may not be eligible for return (specific restrictions will be noted on the individual product detail pages).
How do I request a return or exchange?
Please follow these steps:
Send your return or exchange request to trynex@nkoet.com.
In your email, please provide the following information: Order Number, Recipient Name, Contact Phone Number, Reason for Return/Exchange, Product Name and Quantity, and Clear Photos (if the item is damaged or incorrect).
We will respond to your email within 72 hours and provide the return shipping address along with further instructions.
You are required to ship the item back in accordance with the provided instructions (return shipping costs for non-quality-related issues are typically borne by the customer, unless otherwise specified on a specific policy page).
Once we have received and inspected the returned item to ensure it meets our return criteria, we will process your refund or exchange within 10 days.
What should I do if an item is damaged or missing parts?
If you receive an item that is damaged, functionally defective, or missing accessories, please report the issue via email (including photographic or video evidence) within 48 hours of receipt. Once we have verified the claim, we will offer a resolution—such as sending replacement parts, exchanging the item, or issuing a refund—and will cover all associated shipping costs.
What payment methods do you accept?
We accept major credit cards, such as Visa and Mastercard, to ensure a secure and convenient checkout experience.
What should I do if the actual product color differs from the images on the website?
Due to variations in shooting angles, lighting conditions, and display settings, the actual color of the product may differ slightly from the images shown. Minor color discrepancies that fall within an acceptable range are not considered quality defects; however, if the color discrepancy is significant and affects the usability of the product, please contact us within 48 hours of receipt to explain the situation and provide supporting photos.
What should I do if I received the wrong item?
If the item you received does not match your order, please take photos of the item and contact us via email within 30 days of receipt. We will exchange the item for the correct one free of charge and cover all round-trip shipping costs; alternatively, you may choose to receive a refund if you prefer.