Return Policy
Return Instructions
If you need to return an item, please submit a request within 30 days of receiving the merchandise and ship the item back to our warehouse. To ensure successful tracking, we recommend using a shipping service that includes tracking capabilities.
When returning items, please ensure they remain in the same condition as when you received them and are properly packed using the original packaging. You may open the items to inspect them; however, missing or damaged packaging may affect the refund amount, and we reserve the right to deduct appropriate fees based on the condition of the returned items.
Please note that this return policy applies only to items purchased directly from Nkoet.com. Any costs incurred during the return process—including postage and secure packaging materials—are your sole responsibility. To facilitate processing, please complete and include the return form found in your order confirmation email when shipping the items back to us.
When returning items, please ensure they remain in the same condition as when you received them and are properly packed using the original packaging. You may open the items to inspect them; however, missing or damaged packaging may affect the refund amount, and we reserve the right to deduct appropriate fees based on the condition of the returned items.
Please note that this return policy applies only to items purchased directly from Nkoet.com. Any costs incurred during the return process—including postage and secure packaging materials—are your sole responsibility. To facilitate processing, please complete and include the return form found in your order confirmation email when shipping the items back to us.
Refund Instructions
If you return your entire order, we will refund the full purchase price, including standard shipping costs (if applicable). If you return only a portion of your order, the original shipping costs will not be refunded. Additionally, if you selected a shipping method that cost more than our standard delivery option, the extra shipping charges will not be reimbursed.
Refunds will be issued to the original payment method used at the time of purchase. We will process your refund as soon as possible after receiving the returned items or proof of shipment, typically within 10 days. Prior to this, the refund may be temporarily held until the return shipment has been confirmed.
Refunds will be issued to the original payment method used at the time of purchase. We will process your refund as soon as possible after receiving the returned items or proof of shipment, typically within 10 days. Prior to this, the refund may be temporarily held until the return shipment has been confirmed.
Claims for Defective or Damaged Items
If you receive an item that is defective or damaged (including manufacturing defects), please contact us to file a claim within 30 days of receipt. Warranty claims submitted after this 30-day period cannot be accepted.
Before submitting a claim, please send an email to trynex@nkoet.com with the following information:
Before submitting a claim, please send an email to trynex@nkoet.com with the following information:
- Your Order Number;
- A description of the damage or defect;
- Relevant photographs.